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Shop What's New Sign inEverything you need to know about the product and billing.
You can track your order through the “My Orders” section in your account. Once your order is shipped, you’ll receive a tracking number to monitor its progress.
To cancel or edit an order, go to “My Orders” in your account. If your order hasn’t been processed or shipped yet, you’ll have the option to cancel or make changes. Contact customer service if you encounter any issues.
Orders may be canceled if the item is out of stock, there are payment issues, or the shipping address is incomplete. Check your email for details, or contact customer service for more information.
Some orders may be shipped in multiple packages. Check your order details for tracking information.
If items are missing, contact customer service for assistance
If your order is incorrect, damaged, or defective, please contact our support team within 7 days of receiving it.
We’ll work to resolve the issue promptly.
Visit the “Returns” section in your account, initiate a return, and download the return label.
If you need assistance, contact customer service : help@nubiago.com
Click on the “Forgot Password” link on the login page, enter your registered email address, and follow the instructions to reset your password.
Go to the “Account Settings” section in your account and select “Change Password.”
To deactivate your account, contact customer support.
Please note that account cancellation will remove your data and order history permanently.
Refunds typically take 5-10 business days to process after we receive your returned item.
You can check the status of your refund in the “Returns” section of your account.
Log into your account, go to the “My Orders” section, and initiate a return.
Follow the instructions provided to complete the process.
NubiaGo accepts returns within 14 days of delivery, provided the items are unused, in original packaging, and meet our return criteria.
Check our detailed return policy for exclusions and more information.
Free shipping eligibility is displayed on product pages and at checkout.
It depends on your location and the total value of your order.
You can update your delivery address before your order is processed.
Go to the “My Orders” section, select your order, and edit the address.
If the order is already shipped, contact customer service for assistance.
Check the tracking information provided in your account.
If your delivery is delayed or there’s an issue, contact customer support for updates.
We deliver to most locations across Africa.
Use the shipping calculator at checkout to confirm delivery availability for your area.
Sellers receive payments once their products are delivered and the return period has passed.
Payments are processed weekly via the method selected in your account settings.
NubiaGo accepts credit/debit cards, mobile money and local payment methods
Notifications are sent to keep you updated on your orders, account activity, or promotions.
You can manage notification preferences in the “Account Settings” section.
Visit our Help Center or contact customer support for additional assistance.
NubiaGo operates online and does not have physical stores.
However, we collaborate with local distribution hubs for some products. Contact customer support for details.
Seller Feedback Rating reflects the performance of our suppliers based on product quality, delivery times, and customer satisfaction.
You can view ratings on seller profiles before making a purchase